SHIPPING DELAYS

DHL handles all our international shipping. Average delay is 2 weeks: 10 days of procesing order then 4 days to reach you.

DO YOU HAVE EXPRESS SHIPPING?

By default all shipments are shipped with DHL Express. JERMAINE BLEU is a slow fashion brand, most outfits are made to order. If you have a deadline for an order please add it in your order note or reach out to us direclty.

DO YOU SHIP EVERYWHERE?

We currently ship to all countries. If any issue occurs when typing your address, please reach out to sales@jermainebleu.studio

WHAT IS YOUR SHIPPING COST?

Shipping costs are calculated based on the weight of your order. We try to keep all below $30. You can see the estimated shipping cost during checkout before you confirm your order. We also offer free shipping on orders above $300.

WILL I HAVE TO PAY CUSTOMS?

JERMAINE BLEU covers custom clearance fees for most regions. An additional fee can occur at checkout based on your location.

USA customers: kindly note that the constant evolving situation can make it difficult to correctly clear custom ahead of time. If anything occurs during your delivery we will be in touch and always provide a clear solution.

RETURNS

We accept returns with 10 days of confirmed delivery. Refunds can occur directly on your payment methods or via store credit.

Products eligible for a returns have:

• not be worn except for tryout

• original tag still attached

• no stain or usage mark

• been purchased at full cost (sale items can’t be returned)

Customers are fully responsible for the cost of returning items (locally and internationally) to us in original condition. Please note that any returns/exchanges that do not meet the criteria above will not be eligible for refund.

Eligible returns can be sent to:

JERMAINE BLEU

Accra, Ghana

+44 7768 9810 84

sales@jermainebleu.studio

Do I need an account to place an order?

No, you don't need an account to place an order on our website. However, creating an account offers several benefits, such as faster checkout, tracking your order history, and saving your shipping information for future purchases.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery on the courier's website.

If you have created an account on JERMAINE BLEU, all tracking information will be available here too.

Can I cancel or change my order?

We understand that plans can change! You can cancel your order as long as it hasn't been shipped yet. Please contact our customer service team as soon as possible at +233 20 830 6914 or sales@jermainebleu.studio to request a cancellation. Changes to your order might be possible depending on the situation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and secure online payments through.

If any issue with payment occurs please reach out to sales@jermainebleu.studio

How do I place an order?

Placing an order is easy! Simply browse our website, add your desired items to your shopping cart, and then proceed to checkout. During checkout, you will be prompted to enter your shipping and billing information, choose a shipping method, and select your payment option.

What size should I get?

We understand choosing the right size can be tricky! To help you out, we've included a size guide on each product page. The size guide provides measurements for each size offered. Additionally, if you have any questions about sizing, feel free to contact our customer service team for personalized advice.

How do I care for your garments?

Most of our garments are machine washable. However, we recommend checking the care label on each item for specific washing instructions. We recommend dry cleaning for best results.

I received my product but it doesn’t fit

You can exchange an item for a different size or color, subject to availability. Simply follow the return instructions on our shipping and returns page and indicate that you would like an exchange.

Are your products ethically made?

Yes, ethical production is important to us. We partner with manufacturers who uphold fair labor practices and use sustainable materials whenever possible. You can learn more about our commitment to ethical production on our website's "About Us" page.

Do you offer custom-made clothing?

Yes we do. Our custom order service is designed to make all your design dreams come true. For more enquiries on this service, email us at info@jermainebleu.studio.

What materials are your clothes made from?

We use a variety of high-quality materials in our garments. The specific materials used for each item will be listed on the product page.

What are your promotions and discounts?

We frequently offer promotions and discounts on our website. You can sign up for our email list to receive notifications about sales and special offers. We also announce promotions on our social media channels.

Do you have a store locator?

We are currently an online-only store. However, we are always looking for ways to expand, so stay tuned for updates!

How do I contact customer service?

Our friendly customer service team is here to help! You can reach them by phone at +233 20 830 6914 or sales@jermainebleu.studio. You can also contact us through our live chat feature on the website.

Is your website secure?

Yes, our website is secure. We use industry-standard security measures to protect your personal information. You can identify a secure page by looking for the https:// prefix in your browser address bar and a lock icon.